Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist III.

Key Responsibilities

• Responds to complaints and escalations from members or providers, providing timely resolutions
• Maintains relationships between departments to ensure effective issue resolution
• Documents and tracks complaints, conducts root cause analysis, and develops recommendations to enhance customer experience

Required Qualifications

• High School diploma or GED required
• 2 - 4 years of related experience required
• Vocational or technical education may be required in addition to prior work experience
• Continuous learning education may be beneficial