Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

• Assist with responding to complaints and escalations from members/providers
• Provide timely resolutions to escalated issues and maintain relationships between departments
• Support documentation, tracking, and resolution of assigned complaints and inquiries

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience required
• Vocational or technical education may be required in addition to work experience
• Scheduling and healthcare experience is highly preferred