Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II to assist with responding to complaints and escalations from members/providers.

Key Responsibilities

• Respond to escalated issues from various communication channels and provide timely resolutions
• Coordinate with departments to maintain relationships and ensure appropriate issue resolution
• Support root cause analysis of member/provider issues and develop recommendations to enhance experiences

Required Qualifications

• High School diploma or GED is required
• 1 - 2 years of related experience is required
• Vocational or technical education may be required in addition to work experience
• Scheduling and healthcare experience is highly preferred