Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist IV to manage complex complaints and escalations from members or providers.

Key Responsibilities

• Provide timely resolutions to escalated issues from various communication channels
• Maintain relationships between departments to ensure effective issue resolution
• Document and respond to all assigned complaints and inquiries in a timely manner

Required Qualifications

• High School diploma or GED required
• 4+ years of related experience required
• Vocational or technical education may be required in addition to experience
• Experience in a Supervisor or Lead role is highly preferred
• Preferred experience with Medicaid, Medicare, or Managed Long Term Care