Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

• Provide timely resolutions to escalated issues from various communication channels
• Maintain relationships between departments to ensure effective issue resolution
• Support documentation, tracking, and resolution of assigned complaints and inquiries

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Vocational or technical education may be required
• Additional on-the-job training or continuous learning education may be necessary