Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

• Provide timely and appropriate resolutions to escalated issues from various communication channels
• Serve as a liaison between departments to ensure issue resolution
• Support documentation, tracking, and resolution of assigned complaints and inquiries

Required Qualifications, Training, and Education

• High School diploma or GED required
• 1 - 2 years of related experience required
• Vocational or technical education may be required
• Customer service escalations or resolution experience in healthcare is highly preferred
• Knowledge of Medicare rules and guidelines is preferred