Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

• Provide timely resolutions to escalated issues from various communication channels
• Serve as a liaison to maintain relationships between departments for issue resolution
• Support documentation, tracking, and resolution of assigned complaints and inquiries

Required Qualifications

• High School diploma or GED is required
• 1 - 2 years of related experience is required
• Vocational or technical education may be required in addition to prior work experience
• Call center and handling escalations experience is highly preferred
• Health care experience is highly preferred