Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

• Provide timely resolutions to escalated issues from various communication channels
• Maintain relationships between departments to ensure effective issue resolution
• Support documentation, tracking, and resolution of complaints and inquiries

Required Qualifications, Training, and Education

• High School diploma or GED required
• 1 - 2 years of related experience required
• Vocational or technical education may be required in addition to work experience
• Basic knowledge of products and services is beneficial
• On-the-job training or continuous learning education may be necessary