Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

• Provide timely resolutions to escalated issues from various communication channels
• Maintain relationships between departments to ensure appropriate issue resolution
• Support root cause analysis of member/provider issues and develop recommendations to enhance experiences

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience required
• Vocational or technical education may be required
• Experience with Medicare, call center, and billing is highly preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship