Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II to assist with member and provider complaints and escalations.

Key Responsibilities

• Provide timely resolutions to escalated issues from various communication channels
• Maintain relationships between departments to ensure effective issue resolution
• Support documentation, tracking, and resolution of complaints and inquiries

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Bilingual English/Spanish fluency preferred
• Basic knowledge of products and services to support customers effectively