Escalation Specialist

Job Summary

A company is looking for an Escalation Specialist.

Key Responsibilities

• Handle calls from repeat customers to address their needs and complaints
• Process documentation for insurance claims and work with multiple departments to resolve customer issues
• Document escalations and follow up on claim statuses as required

Required Qualifications

• Associate degree in business administration or related field preferred, or 2-3 years of relevant experience in insurance claims and customer service
• At least 2 years of direct experience with customer service escalation issues
• Intermediate proficiency in Microsoft Office Suite
• High level of interpersonal skills for managing sensitive situations
• Ability to work independently and collaboratively as part of a team