Escalations Agent

Job Summary

A company is looking for an Escalations Agent.

Key Responsibilities

• Deescalate member issues and provide resolutions for complex concerns
• Engage and educate members to maximize their use of products and services
• Collect and analyze escalations data to improve processes and member satisfaction

Required Qualifications

• 5+ years of experience in resolving escalated customer concerns
• Knowledge of web-based computer systems
• Detail-oriented with strong organizational skills
• Experience in process improvement
• Flexible schedule