Escalations Engineer
Job Summary
To support a growing team, the full-time Escalations Engineer will manage complex technical support issues, collaborating with development and customer support teams remotely to ensure timely resolution and customer satisfaction.
Key responsibilities:
- Become an expert on all products and related industry technologies
- Take ownership of escalated support issues, ensuring resolution within established SLAs
- Reproduce and troubleshoot complex issues, providing insights to development and testing teams
Required qualifications:
- 4+ years of engineering or technical support experience
- Degree in Science, Computer Science, Networking, Telecommunications, or Cybersecurity
- Strong understanding of full stack troubleshooting, including network, hardware, and software
- Ability to write technical knowledge base articles and whitepapers
- Legal authorization to work in the U.S. indefinitely
Complete Job Description
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