Escalations Grievances Care Support Team Lead

Job Summary

A company is looking for a Care Support, Team Lead (Escalations & Grievances) for their remote position.

Key Responsibilities:

• Manage escalated incoming member and provider live support cases
• Assist in triaging, investigating, and resolving Care Support Grievances
• Support the coaching and development of materials for Grievance workflows for the Care Support Team

Required Qualifications:

• Ability to motivate and coach team members to perform at their best
• Works autonomously within established procedures and practices
• Outstanding customer service, communication, and organizational skills
• High integrity, attention to detail, and an action-oriented attitude
• Interest in mental health care