Escalations Manager
Job is Expired
Location: Remote
Compensation: Piece Work
Staff Reviewed: Tue, Jul 09, 2024
Job Summary
A company is looking for an Escalations Manager.
Key Responsibilities:
- Manage support escalation in partnership with various internal and external teams until resolution
- Ensure timely and detailed communication for incidents and escalations
- Create data-driven customer get-well plans for each escalation and incident
Required Qualifications:
- Minimum 2 years of experience in customer support, escalation, and incident management
- 3 years of experience in designing or testing Python/Java/Scala-based applications
- Hands-on experience with Big Data, Spark, Machine Learning, and other related technologies
- Bachelor's degree in Computer Science or a related field
- Experience with AWS, Azure, or GCP and SQL-based databases
COMPLETE JOB DESCRIPTION
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Job is Expired
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