Escalations Representative

Job Summary

A company is looking for an Escalations Representative.

Key Responsibilities

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Conduct investigative steps to identify issues and perform initiatives to resolve client concerns
• Classify risks in the case management system and escalate non-routine client concerns to supervisors

Required Qualifications

• 2+ years of contact experience in a Financial Services environment or equivalent experience
• Direct customer service experience in a call center environment
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems and applications
• Experience interacting positively with difficult or irate customers