Escalations Representative

Job Summary

A company is looking for an Escalations Representative to support Consumer and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit.

Key Responsibilities

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Conduct investigative steps to identify issues and process complex transactions online
• Perform research to resolve client issues and classify risks in the case management system

Required Qualifications

• 2+ years of contact experience in a Financial Services environment or equivalent
• 1+ years' experience in a Call Center environment in the Financial Services Industry
• General knowledge of consumer credit card products, policies, and procedures
• Ability to navigate multiple computer systems and applications
• Technical skills in CIV, CSS, and/or BCS