Escalations Representative

Job Summary

A company is looking for an Escalations Representative to support Consumer and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit.

Key Responsibilities

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Conduct investigative steps to identify issues and process complex transactions online
• Serve as an intermediary to resolve disputed matters and enact settlements accordingly

Required Qualifications

• 1+ year of customer contact experience in a Financial Services support environment or equivalent
• Experience in a fast-paced Call Center environment is preferred
• Ability to research and effectively resolve customer escalated issues
• General knowledge of consumer credit card products, policies, and procedures
• Technical skills: CIV, CSS, and/or BCS