Escalations Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Wed, Mar 27, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for an Escalations Support Specialist.

Key Responsibilities:

Triage technical customer ticket escalations from Tier 1, Tier 2, and Tier 3 BPO support teams
Proactively identify and escalate gaps in the customer experience
Build out knowledge base articles and guides to educate support staff and the public on technical issues

Required Qualifications:

Bachelor's degree or equivalent experience in engineering, computer science, or a technical field
3+ years of experience in technical support and escalation management
Technical proficiency in Windows and Linux Operating Systems
Hands-on experience building PCs and troubleshooting hardware/software issues
Proficiency in Jira or similar issue-tracking software

COMPLETE JOB DESCRIPTION

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Job is Expired

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