ESS Team Analyst

Job Summary

Working remotely on a full-time basis, the ESS Team Analyst will manage complex installations, configurations, and maintenance of systems hardware/software while responding to service desk escalations and ensuring adherence to operational standards.

Key responsibilities

• Respond to and resolve Service Desk escalations and technical incidents
• Create and document procedures for work orders and maintenance tasks
• Participate in cross-functional project work and lead technical teams

Required qualifications

• Minimum of 6 years' higher education and/or relevant work experience
• Solid working experience with Broadcom Automic job scheduler or similar technologies
• Prior experience in reading and digesting technical information
• Strong customer focus and ability to manage multiple work priorities
• Experience with Windows and Linux Operating Systems