ETA Direct Specialist
Job Summary
Working remotely in a full-time capacity, the ETA Direct Specialist will manage break-fix troubleshooting of internal applications, prioritize and resolve application issues through a ticketing system, and provide Tier 1 user support under guidance.
Key responsibilities
- Perform break-fix troubleshooting of applications impacting end users
- Manage a queue-based ticketing system to prioritize and resolve application issues
- Support the development and integration of new equipment and applications within the phone infrastructure
Required qualifications
- Experience with SQL, Excel, ITIL, ServiceNow, and FSM preferred
- Familiarity with Service Desk and technical support concepts
- Ability to receive, research, and resolve support requests
- Experience providing Tier 1 user support
Complete Job Description
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