Evening Client Experience Manager

Job Summary

Providing evening support for clients, the full-time Evening Client Experience Manager will handle customer inquiries via email, troubleshoot software issues, and collaborate with engineering during release cycles in a remote work environment.

Key Responsibilities:

• Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries
• Provide evening/overnight support coverage, ensuring timely handling of customer inquiries and release-related issues
• Collaborate with engineering to troubleshoot software issues, document findings, and escalate urgent matters impacting multiple customers

Required Qualifications:

• Experience as a Rehab Clinician (e.g., SLP, OT, PT, COTA, PTA)
• Highly analytical mindset with superior troubleshooting skills in software
• Proactive and self-motivated learner capable of working independently
• Experience thriving in dynamic work settings that demand adaptability
• Highly proficient in MS Excel