Evening Technical Support Specialist
Job Summary
Providing specialized technical support for a specific product vertical, the full-time Evening Technical Support Specialist will diagnose, troubleshoot, and resolve software and network-related issues while engaging with customers through phone and email communications in a remote/hybrid setting.
Key responsibilities
- Handle incoming customer requests, performing triage and routine troubleshooting for incidents
- Develop expertise in company products and services, collaborating with senior team members to resolve complex issues
- Create, categorize, update, escalate, and resolve tickets while maintaining accurate documentation in Salesforce
Required qualifications
- Proficiency in SQL and basic knowledge of the Relativity platform and troubleshooting techniques
- Proven customer support experience, preferably in a tech or SaaS environment
- Ability to manage and prioritize multiple technical tickets effectively
- Commitment to Relativity's Core Values and a collaborative team environment
- Preferred attainment of Relativity Professional Title certifications within 6 months of start date
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,246 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
