Exceptions Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, May 12, 2025

Job Category: Business Operations

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Exceptions Specialist who will manage transportation service requests and monitor service trends.

Key Responsibilities

Ensure accurate trip data input and resolution according to service guidelines
Manage the denial and appeal process while overseeing phone activity for quality and efficiency
Investigate issues related to service use and report any abusive or fraudulent situations to management

Required Qualifications

High School Graduate or General Education Degree (GED)
0-2 years previous contact center customer service experience

COMPLETE JOB DESCRIPTION

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Job is Expired

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