Executive Client Relations Specialist

Job Summary

A company is looking for an Executive Client Relations Specialist to support the Office of the Customer.

Key Responsibilities

• Resolve complex escalated customer complaints with high impact on the Retail business segments
• Research, analyze, and coordinate resolutions for customer complaints while adhering to regulatory and legal requirements
• Act as a liaison for escalated issues, facilitating problem resolution among internal and external stakeholders

Required Qualifications

• Bachelor's degree is required
• Prior experience in Retail Support or Escalations is preferred
• Knowledge of complaint management systems and tools is preferred
• Experience with retail products and services, including consumer lending, is preferred
• No required certifications or licenses