Executive Customer Relations Manager

Job Summary

Supporting the Lowe's Executive Office, the full-time remote Executive Customer Relations Manager will manage escalated customer issues, ensuring timely and amicable resolutions while collaborating with internal and external stakeholders.

Key responsibilities

• Represent the Executive Office in all customer communications, maintaining professionalism throughout the issue lifecycle
• Handle sensitive customer issues with urgency, coordinating actions across multiple parties to salvage relationships
• Document interactions accurately and provide customer-centric support across various communication channels

Required qualifications

• High school diploma or GED, or equivalent experience in lieu of education requirement
• Less than 1 year of customer service experience
• 1 year of contact center experience