Executive Customer Service Specialist

Job Summary

A company is looking for an Executive Customer Service Specialist.

Key Responsibilities

• Conduct detailed analysis of email and phone interactions to identify trends and improvement opportunities
• Utilize analytics tools and AI-driven solutions to generate actionable insights and recommend enhancements
• Prepare and present reports and dashboards for senior leadership, collaborating with various departments for process improvements

Required Qualifications

• Bachelor's degree in Business, Analytics, or a related field
• Minimum of 3 years of experience in customer service operations, process improvement, or business analysis
• Proficiency in data analysis tools such as Excel or Power BI
• Familiarity with AI concepts and tools, including chatbots and predictive analytics
• Lean Six Sigma or similar process improvement certification is preferred