Executive Customer Success Manager

Location: Remote

Compensation: Salary

Reviewed: Wed, May 06, 2026

This job expires in: 24 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A company is looking for an Executive Customer Success Manager.

Key Responsibilities

Act as the trusted advisor and main executive point of contact for strategic customers
Co-create multi-year success plans with customers and lead Executive Business Reviews
Monitor health metrics, address risks, and influence internal product and marketing strategies

Required Qualifications

7-10+ years in Customer Success, Account Management, or Strategic Consulting roles
Proven experience managing executive-level relationships at enterprise customers
Demonstrated success with multimillion-dollar ARR accounts
Experience using a Customer Success Management Platform
Comprehensive knowledge of Customer Success best practices

COMPLETE JOB DESCRIPTION

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