Executive Director, Biotech Client Experience

Job Summary

Providing enterprise-level leadership for the Client Experience & Onboarding function, the full-time Executive Director, Biotech Client Experience will shape onboarding strategies, manage a global team, and influence revenue realization while operating in a remote environment.

Key Responsibilities

• Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios
• Lead and develop a global team of Associate Directors and Directors, ensuring talent outcomes and organizational scalability
• Own and report on enterprise performance metrics to drive corrective actions and influence revenue realization

Required Qualifications

• Bachelor's degree required; advanced degree or PMP preferred
• 10-15+ years of progressive leadership experience in client services, operations, or project management
• Proven success in building and scaling global, mid-to-senior-level teams
• Demonstrated ownership of enterprise performance metrics tied to revenue and client outcomes
• Experience leading multi-region operating models and commercial-to-delivery governance