Executive Director, Biotech Client Experience

Job Summary

Leading the Client Experience & Onboarding function, the full-time Executive Director, Biotech Client Experience will shape onboarding strategies, oversee a global team, and drive performance metrics to enhance client satisfaction and operational efficiency in a remote setting.

Key Responsibilities

• Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios
• Lead and develop a global team of Associate Directors and Directors, ensuring talent outcomes and succession planning
• Own and report on enterprise performance metrics, driving corrective actions to meet targets

Required Qualifications

• Bachelor's degree required; advanced degree or PMP preferred
• 10-15+ years of progressive leadership experience in client services, operations, or project management
• Proven success in building and scaling global teams
• Experience leading multi-region operating models and governance
• Demonstrated ownership of enterprise performance metrics tied to revenue and client outcomes