Executive Director, Biotech Client Experience
Job Summary
To lead the Client Experience & Onboarding function for Biotech clients, the full-time Executive Director, Biotech Client Experience will define global strategies, oversee a team of Associate Directors, and drive performance metrics to enhance onboarding quality and client satisfaction in a remote environment.
Key Responsibilities
- Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios
- Lead and develop a global team, ensuring talent outcomes and organizational scalability
- Own and report on enterprise performance metrics, driving corrective actions when necessary
Required Qualifications
- Bachelor's degree required; advanced degree or PMP preferred
- 10-15+ years of progressive leadership experience in client services, operations, or project management
- Demonstrated success in building and scaling global, mid-to-senior-level teams
- Proven ownership of enterprise performance metrics related to revenue and client outcomes
- Experience leading multi-region operating models and governance
Complete Job Description
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