Executive Director CCaaS

Job Summary

A company is looking for an Executive Director CCaaS.

Key Responsibilities

• Manage projects and teams for complex Contact Center applications
• Lead technical teams for CCaaS implementations and customer requirement sessions
• Develop and present solutions to clients while ensuring project success and profitability

Required Qualifications

• Bachelor's degree in computer science, IT, or engineering preferred
• 12 or more years of experience in Contact Center and UC environments
• 5 or more years of CCaaS project leadership experience
• Experience with enterprise-level CCaaS architecture and cloud telephony platforms
• Proven ability to create and present to executive-level stakeholders