Executive Director of Biotech Client Experience

Job Summary

Providing enterprise-level leadership, the full-time Executive Director of Biotech Client Experience will manage the global strategy and performance outcomes for client onboarding and experience, ensuring effective transitions from commercial pursuit through early lifecycle delivery in a remote setting.

Key Responsibilities

• Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios
• Lead, develop, and performance-manage a global team of Associate Directors and Directors
• Own and report on enterprise performance metrics, driving corrective action plans as needed

Required Qualifications

• Bachelor's degree required; advanced degree or PMP preferred
• 10-15+ years of progressive leadership experience in client services, operations, or project management
• Demonstrated success in building and scaling global, mid-to-senior-level teams
• Proven ownership of enterprise performance metrics tied to revenue, margin, and client outcomes
• Experience leading multi-region operating models and commercial-to-delivery governance