Executive Director of HR Management

Job Summary

Responsible for leading HR Solutions Delivery as a high-performing, data-driven service organization, the full-time Executive Director of HR Management will oversee service performance, governance, and delivery of HR services while collaborating with various stakeholders to enhance HR effectiveness in a remote environment.

Key responsibilities

• Define and maintain the HR service performance framework, including SLAs, KPIs, and operational metrics
• Oversee the end-to-end delivery of HR solutions and services, ensuring high-quality colleague and manager experiences
• Manage vendor relationships and service-level agreements, conducting performance reviews and ensuring compliance with governance standards

Required qualifications

• 8+ years of progressive experience in HR operations, shared services, service management, or HR analytics roles
• Proven track record of designing and implementing service performance frameworks and delivering executive-level reporting
• Hands-on experience with HR case management/service delivery tools and HCM platforms
• Strong experience with BI/analytics tools and building decision-driving dashboards
• Bachelor's Degree is required