Executive Director of Operational Excellence

Job Summary

A company is looking for an Executive Director, Operational Excellence.

Key Responsibilities:

• Define and lead the Operational Excellence strategy for Voluntary Benefits
• Drive cross-functional process improvement across claims, enrollment, billing, and service
• Establish enterprise operational metrics, dashboards, and management routines

Required Qualifications:

• Bachelor's Degree and 12+ years of related experience or High School Diploma/GED with 14+ years of related experience
• Strong knowledge of Lean, continuous improvement, and performance management
• Proven success leading operational improvements in regulated environments
• Experience working closely with executive leadership
• Advanced degree in area of specialization preferred