Expediting Supervisor

Job Summary

Leading a team in a hybrid environment, the full-time Expediting Supervisor will oversee daily workflows, manage team performance, and ensure service level agreements (SLAs) are met while driving continuous process improvements.

Key Responsibilities

• Supervise and support Senior Records Representatives, ensuring productivity and service excellence
• Monitor department performance metrics and implement continuous improvement initiatives
• Serve as the primary liaison between U.S. Legal Support and offshore expediting partners, ensuring alignment and performance monitoring

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Minimum of 2 years of leadership, supervisory, or team lead experience
• Experience in customer service, operations, or workflow management preferred
• Experience managing metrics and performance reporting
• Experience working with remote or offshore teams is a plus