Experience Partner

Job Summary

To support a growing practice, the full-time remote Experience Partner will develop and manage strategic customer relationships, ensuring alignment with customer objectives while driving engagement and success through Granicus' technology and services.

Key responsibilities

• Develop and grow strategic customer relationships, serving as a trusted adviser on government CX and public engagement
• Create and deliver effective presentations and proposals tailored to customer needs, while managing project scope and execution
• Drive organic growth and protect existing program revenues by identifying upsell opportunities and fostering strong client relationships

Required qualifications

• 4-6 years of experience in consulting, customer success, or enterprise account management, with knowledge of human-centered design best practices
• Experience collaborating with government clients and managing their expectations
• Demonstrated commercial acumen and a successful track record in customer or project management
• Strong interpersonal skills for relationship building at multiple organizational levels
• Ability to manage multiple client relationships and competing priorities effectively