Experience Strategist

Job Summary

A company is looking for an Experience Strategist to craft omni-channel strategies that drive engagement, loyalty, and lifetime value for a leading brand.

Key Responsibilities

• Shape customer relationships by defining and enhancing customer interactions
• Develop innovative CRM strategies focusing on brand strategy, journey mapping, and audience segmentation
• Collaborate cross-functionally with various teams to optimize post-sale engagement and contribute to strategic deliverables

Required Qualifications

• 3-5 years of experience in CRM, strategy, or experience planning
• Strong understanding of digital marketing channels and customer engagement strategies
• Experience with CRM platforms and analytics tools
• Ability to understand how CRM fits into broader brand and customer experience strategies
• Thrives in cross-functional teams and effectively collaborates with others