Experience Strategy Lead

Job Summary

To drive critical business processes and deliver transformative digital outcomes, the full-time Experience Strategy Lead will maintain billable utilization targets while overseeing the creation of Experience Strategy artifacts and leading recruitment initiatives, all in a remote work environment.

Key Responsibilities

• Serve as the dedicated Design and Experience Lead for assigned client accounts and projects to meet utilization targets
• Oversee the creation of Experience Strategy artifacts, including research frameworks, persona development, and journey mapping
• Lead recruitment and hiring initiatives to scale the Experience Strategy practice while managing departmental standards and workflows

Required Qualifications

• 7+ years of professional experience in experience strategy, CX consulting, or digital transformation
• 3+ years of managerial leadership experience within a creative or agency environment
• Proven track record of meeting billable utilization targets while managing practice-level responsibilities
• Extensive background in the consulting industry, managing client relationships and delivering strategic solutions
• Experience as the primary Experience Strategy or CX lead on large-scale digital transformation initiatives