Experienced Customer Success Manager

Job Summary

A company is looking for an Experienced Customer Success Manager (IC) in a remote role.

Key Responsibilities:

• Ensure customers achieve maximum value from products and services while fostering strong relationships
• Create and implement comprehensive Adoption Plans tailored to customer needs and metrics
• Proactively identify expansion opportunities and mitigate churn to drive recurring revenue growth

Required Qualifications:

• 3+ years of experience in a customer success role within a SaaS environment
• Ability to align customers' business processes with product capabilities
• Expertise in customer management, negotiation, and conflict resolution
• Previous experience in airline operations and understanding of aviation concepts is preferred
• Experience applying adoption and renewal methodologies to optimize customer engagement