Experienced Systems Operations Manager

Job Summary

To support the operational excellence of Medicaid Management Information Systems, the full-time remote Experienced Systems Operations Manager will manage system availability, performance monitoring, and IT service management processes while driving technical architecture modernization and ensuring compliance with regulations.

Key responsibilities

• Own end-to-end system availability and performance, leading incident management and root cause analysis
• Guide infrastructure modernization initiatives and implement security best practices across systems
• Lead the design and continuous improvement of ITSM processes, managing service quality metrics and support teams

Required qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's or PMP preferred)
• 10+ years in IT systems engineering, operations, or infrastructure leadership, preferably in Medicare MIS or healthcare platforms
• 5+ years in technical and service delivery leadership roles
• Deep expertise in ITIL4, ITSM, and technical project execution within regulated environments
• Knowledge of HIPAA, SOC, and enterprise compliance frameworks