FAA Part 107 Certified Support Manager
Job Summary
Leading a team of technical support professionals, the full-time FAA Part 107 Certified Support Manager will oversee customer interactions and operational efficiency for defense and federal government clients, ensuring high-quality technical support and mission readiness in a remote setting.
Key responsibilities
- Guide daily customer interactions to successful resolutions that enhance mission effectiveness and reduce operational risk
- Own operational customer satisfaction and team productivity, engagement, and growth to optimize outcomes
- Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency
Required qualifications
- 5+ years of customer support leadership experience, including direct people management and ownership of operational KPIs
- 5+ years of defense/federal government work experience in a relevant discipline to UAS
- 2+ years of proven effectiveness at leading support teams responsible for hardware, software, and cloud products
- Experience with Customer Relationship Management (CRM) tools, including Salesforce Service Cloud, is a plus
- Willingness to obtain FAA Part 107 certification within the first 60 days of employment
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,976 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
