Facilitator Success Specialist

Job Summary

Owning the full SmartLab Certified Facilitator experience, the full-time remote Facilitator Success Specialist will manage facilitator relationships, support onboarding and certification, and ensure educators feel equipped to foster STEM identity in their learners.

Key responsibilities

• Support facilitator relationships through onboarding, success planning, and community moderation while monitoring product adoption
• Execute the facilitator experience vision and communication cadence, ensuring high-quality engagement across the facilitator base
• Conduct proactive facilitator check-ins to coach instructional practice and connect facilitators with appropriate resources

Required qualifications

• Bachelor's degree in Education, Instructional Design, or related field, or equivalent experience
• 2-4 years of experience in K-12 education, professional development, or educator training
• Experience designing or delivering adult learning experiences in a hands-on context
• Strong relationship-building and virtual facilitation skills
• Familiarity with STEM or project-based learning pedagogies preferred