Facilities Coordinator

Job Summary

To support seamless communication and operations, the full-time Facilities Coordinator will build relationships with medical facilities, onboard staff to tools, and manage issue resolution remotely.

Key Responsibilities

• Identify and maintain contact details for key points of contact at assigned facilities, ensuring regular outreach and feedback collection
• Serve as the primary contact for facility needs, triaging and resolving scheduling or policy questions efficiently
• Utilize SafeRide data to track facility engagement, monitor trends, and report on key performance indicators

Required Qualifications

• High school diploma or equivalent
• 1+ year in customer service, provider relations, patient access, call center, or healthcare coordination
• Experience with operational technical systems (i.e., Salesforce), dashboards, and spreadsheets
• Organized and detail-oriented, with the ability to follow structured workflows and escalate issues appropriately
• Ability to travel to the San Antonio office on a quarterly basis for team collaboration and training