Facility Management Operations Manager

Job Summary

Leading the onboarding and training programs for IFM Facility Managers and Technicians, the full-time IFM Operations Manager will provide operational support, ensure compliance with various requirements, and drive efficiency improvements in a fully remote environment.

Key responsibilities

• Manage onboarding and training programs while maintaining process documentation and playbooks
• Conduct audits and partner with service line leaders to analyze operational metrics and implement corrective actions
• Drive best practices and operational excellence initiatives across IFM teams

Required qualifications

• Bachelor's degree in business administration or a related field
• 8-10 years of experience in commercial property management or facility management
• Strong background in financial reporting and contract review
• Experience in managing and developing teams
• Preferred experience with CMMS/work order management