Family Care Associate

Job Summary

Managing a portfolio of families, the full-time Family Care Associate will guide clients through their care journey, focusing on onboarding, training, and ongoing support while working remotely.

Key Responsibilities

• Manage ongoing relationships with families, providing guidance through onboarding and care milestones
• Investigate and resolve family concerns, coordinating with multiple teams to ensure effective communication and resolution
• Track progress and maintain accurate documentation while managing multiple priorities and deadlines

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, Patient Navigation, or related fields
• Proven experience managing client relationships and handling escalations
• Strong organizational and prioritization skills to manage competing priorities
• Ability to work independently and take ownership of tasks
• Comfortable learning and using multiple technology platforms