Family Case Manager

Job Summary

Guiding families through a compassionate service lifecycle, the full-time Family Case Manager will manage a high-volume caseload of around 100 concurrent cases remotely, ensuring seamless coordination of transportation, documentation, cremation scheduling, and ashes return.

Key responsibilities

• Oversee the full client life cycle from contract signature through final resolution, acting as the primary point of contact
• Handle continuous inbound and outbound communications with empathy and professionalism, building trust with families
• Maintain meticulous documentation and navigate various platforms to effectively manage case workflows and problem-solve

Required qualifications

• 2+ years of experience in case management, client coordination, or similar roles with ownership of a caseload
• Strong written and spoken English skills
• Ability to manage 100+ cases simultaneously with attention to detail in record-keeping
• Proactive and accountable approach with a focus on client experience and problem-solving
• Tech-savvy with experience using multiple systems for case management