Family Coordinator

Job Summary

To support families during a critical time, the full-time Family Coordinator will manage a dedicated book of cases remotely, ensuring accurate and compassionate handling of the cremation process while coordinating transportation, documentation, and communication with families.

Key responsibilities

• Manage a dedicated book of cases from intake through final resolution
• Support families via phone, text, and email with empathy and professionalism
• Collaborate with teammates to maintain continuity of care and assist with urgent case needs

Required qualifications

• 2+ years of experience in customer-facing, operations, or hospitality roles
• Strong written and spoken English
• Clear and calm communicator who builds trust quickly
• Strong multitasking abilities while maintaining accuracy and attention to detail
• Accountable and proactive in taking ownership of tasks and surfacing issues early