Family Coordinator

Job Summary

Supporting families through the cremation process, the full-time Family Coordinator will manage a dedicated book of cases, serving as the primary point of contact while coordinating transportation, documentation, and scheduling in a remote environment.

Key responsibilities

• Manage a dedicated book of cases from intake through final resolution
• Support families via phone, text, and email with empathy and professionalism
• Collaborate with teammates to maintain continuity of care and assist with urgent case needs

Required qualifications

• 2+ years of experience in customer-facing, operations, or hospitality roles
• Strong written and spoken English skills
• Proven ability to multitask while maintaining accuracy and attention to detail
• Accountable and proactive with a strong sense of ownership
• A home setup that supports remote work requirements