Family Coordinator

Job Summary

To support families during a critical time, the full-time remote Family Coordinator will manage a high-volume caseload of approximately 100 concurrent cases, overseeing the full client lifecycle from contract signature to the return of ashes while ensuring exceptional client experiences.

Key responsibilities

• Manage a high-volume book of business, guiding families through each step of the process with empathy and professionalism
• Act as the primary point of contact, handling inbound and outbound communications while maintaining meticulous documentation
• Collaborate with internal teams and vendors to ensure timely case milestones, including transportation, documentation, and cremation scheduling

Required qualifications

• 2+ years of experience in case management, client coordination, or similar roles with end-to-end ownership of a caseload
• Strong written and spoken English skills
• Ability to manage 100+ cases simultaneously with a focus on detail and record-keeping
• Proficient in using multiple systems for effective workflow management and problem-solving
• Highly accountable and proactive, with a passion for client experience and service delivery